From helpdesk tickets to upgrades, we keep your ERP reliable long after go-live.
ALWAYS-ON RELIABILITY
Go-Live Is the Beginning, Not the End
An ERP is never really “done” — it needs to keep working as your business grows
Our support engagements cover everything from day-to-day helpdesk tickets to version upgrades and proactive system monitoring, so small issues don’t become expensive ones.
We offer flexible support plans, from ad-hoc ticket-based help to dedicated monthly retainers with defined SLAs — whatever matches how your team operates.
Support Plans
Ad-Hoc
Pay as you go
- Ticket-based support
- Standard response times
- Billed hourly
Standard
Most popular for growing teams
- Priority ticket queue
- Defined SLA response times
- Monthly system health check
Premium
For mission-critical operations
- Dedicated support contact
- Proactive monitoring & alerts
- Included minor upgrades
Exact plan details and pricing available on request.
01
Onboarding
We review your setup, integrations and customizations before issues arise.
We review your setup, integrations and customizations before issues arise.
02
SLA Setup
We agree on response times and escalation paths that match issue severity.
We agree on response times and escalation paths that match issue severity.
03
Proactive Monitoring
We catch many issues before your team notices them.
We catch many issues before your team notices them.
04
Periodic Reviews
We review system health regularly and recommend improvements.
We review system health regularly and recommend improvements.
Currently Without a Support Plan?
Tell us about your current setup and we’ll recommend the right level of support.