The challenge
Orders arrived by phone and email, were keyed into an aging system, printed, picked from memory, and invoiced days later. As volume grew, so did mispicks, delivery delays and credit notes. Hiring more people just added more coordination overhead.
What we did
We rebuilt the order-to-delivery flow on a modern ERP with barcode-driven warehouse operations and connected sales channels.
- Customer portal and EDI-style order intake for the largest accounts.
- Barcode scanning for receiving, putaway, picking and packing.
- Wave picking with optimized routes through the warehouse.
- Automatic invoicing on delivery confirmation.
The results
The same team now processes significantly more orders per day, mispicks dropped to near zero, and invoices go out the day goods ship, which alone improved cash flow noticeably.
Six months after go-live, the warehouse manager summed it up: "I can finally take a holiday."